Forgotten items in hotels and B&Bs are more common than you think. It happens to even the most seasoned travellers: in the rush of check-out, between one last dreamy look at the historic alleyways of Florence and the dash toward Santa Maria Novella station, something can easily be left behind. Whether it’s an essential charger, the book you started reading on your nightstand, or a sentimental keepsake from your trip, discovering you’ve forgotten a personal belonging can sour the sweetness of your brand-new memories.
Why we rely on LHost
At B&B Marbò Florence, we take care of your stay down to the smallest detail, including those last-minute hiccups that can cause unwanted anxiety. That’s why, when it comes to managing our Lost & Found service, we chose to rely on the professional expertise of LHost—a solution specifically designed to make returning forgotten items a simple, transparent, and completely stress-free experience.
How the recovery of forgotten items works
When we find a personal item while tidying up the rooms, the process begins naturally. We register it on the LHost platform, and you will receive an informative email directly. At that point, you can manage the shipment with maximum comfort and full autonomy: simply confirm your preferred delivery address and complete the service payment using the most secure digital payment methods.
The six steps
From the report to the delivery, this is the path:
- The guest requests a forgotten item
- The property confirms it has been found
- LHost organizes the shipping
- The guest pays for the shipping
- The courier picks up the package
- The package can be delivered anywhere in the world
No more endless back-and-forth emails, tedious bank transfers, or headaches over how to set up a shipment. While you relax on your journey back home, we carefully pack your belongings, which are then picked up directly from our property by an express courier and shipped wherever you are—whether that’s a few hours away by train or on the other side of the world. You’ll be able to track every step of your package in real-time, right up until the moment it’s safely back in your hands.
Have you left something with us?
At Marbò Florence, we believe true hospitality means providing peace of mind from the moment you step through our door to long after you leave. After all, leaving a little piece of your heart in Florence is inevitable: for all the other forgotten items, LHost takes care of it.
If you think you left something behind during your recent stay at Marbò Florence or would like to learn more about how the service works, just write to us from our contact page.
